Last updated: May 6, 2026
This Privacy Policy describes how Dalelk ("we", "us", or "our") collects, uses, and shares information when you use the Dalelk customer application, the Dalelk partner application, the Dalelk admin portal, and the Dalelk website (collectively, the "Service").
The only information required to create an account is your mobile phone number, which we use to send you a one-time password (OTP) for authentication.
After signing up, you may optionally provide:
We do not collect government identification numbers, dates of birth, payment-card numbers, or bank account details.
You may submit content to the Service, including business listings, photos, descriptions, ratings, and (when this feature is enabled) reviews and comments. Content that you submit publicly may be displayed to other users in connection with your account or the relevant business listing.
With your permission, the customer application may request your device's foreground (in-use) location to show businesses near you. We do not request or use background location, and we do not store your location history. Location is used in real time to return nearby results and is not associated with your account profile. You can revoke location access at any time in your device settings.
If you enable notifications, we store a push-notification device token together with the device platform (iOS, Android, or web), an internal device identifier, your preferred locale, and a last-seen timestamp. We use this only to deliver notifications related to the Service (for example, order updates for partners, or service announcements).
We automatically collect limited technical information to operate, secure, and improve the Service, including:
The Dalelk website and the web build of the Service do not use advertising or cross-site tracking cookies. We use the browser's localStorage only to remember your language preference and to keep you signed in. The mobile applications use the device's standard secure storage for the same purposes.
We use the information described above to:
We do not sell your personal information. We share information only as described below.
Business listings, photos, ratings, and any reviews you submit are intended to be visible to other users of the Service, and may also appear in search-engine results when the website is indexed.
We use a small number of third-party providers to operate the Service. These providers process information on our behalf under contractual obligations and are not permitted to use it for their own purposes.
| Provider | Purpose | Data involved |
|---|---|---|
| Cloud hosting and database provider | Authentication, database, file storage, and server-side logs | Account data, content you submit, uploaded images, and server logs |
| SMS delivery provider | Sending one-time passwords by SMS | Mobile phone number, OTP code |
| Push-notification delivery provider | Delivering notifications to your device | Push-notification device token, notification payload |
| Crash-diagnostics provider | Crash and error reporting | Error reports, device and app metadata, anonymised user identifier |
| Product-analytics provider | Pseudonymous usage analytics | Pseudonymous event data such as screens viewed and features used |
| Map provider | Map tiles and geocoding inside the mobile applications | Approximate or precise location at the moment a map is shown |
| Apple App Store / Google Play | Distributing the application and processing in-app purchases (where applicable) | As described in their respective privacy policies |
We may disclose information when we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to lawful requests by public authorities, enforce our Terms, or protect the rights, property, or safety of Dalelk, our users, or others.
If Dalelk is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to confidentiality obligations.
We use commercially reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain account information for as long as your account is active. Server-side logs and diagnostic data are retained for limited periods (typically up to 90 days) for security and debugging purposes. We retain other information only for as long as needed to provide the Service or as required by law, after which we will delete or anonymise it.
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive your information in a portable format. To exercise any of these rights, contact us at info@dalelk.app from the email or phone number associated with your account. We will respond within a reasonable time and in any event within the period required by applicable law.
You may request deletion of your account and associated personal data at any time by emailing info@dalelk.app from the contact details on your account. We will process the request within 30 days. Some information may be retained where required by law or to resolve disputes, prevent fraud, or enforce our agreements. Public content you have posted (for example, a business listing or review) may remain visible after account deletion in anonymised form unless you specifically request its removal.
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@dalelk.app and we will take steps to delete it.
Dalelk operates from Israel, and the providers listed above operate data centres in Israel, the European Union, and the United States. By using the Service, you consent to your information being transferred to and processed in jurisdictions other than your own, where data-protection laws may differ from those of your country.
The Service may contain links to third-party websites or services that we do not operate. We are not responsible for the content or privacy practices of those services, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, will provide additional notice (for example, in-app or by email). Your continued use of the Service after the update takes effect means you accept the revised policy.
If you have any questions or requests about this Privacy Policy or our handling of your information, please contact us at:
Email: info@dalelk.app